Home care software built for Connecticut Medicaid EVV.
Connecticut routes EVV through Sandata (OpenEVV Alt-EVV). First Support Homecare captures every Medicaid visit with GPS clock-in and clock-out, coded reasons and an audit trail, and its Sandata connector is built to the published specification — the certification is completed with your agency as the sponsoring provider, at no cost to you.
AI does the paperwork: faxed referrals become client records and any PDF form becomes fillable in minutes. Your staff checks and signs, so a small office keeps up without another hire.
Connecticut's move from one vendor to open choice
Connecticut's Department of Social Services (DSS) was early to EVV, and for years it required personal care agencies to use the state's Sandata system. In 2024 DSS and DMHAS moved personal care to an open vendor model: agencies serving the Connecticut Home Care, PCA, ABI, Autism and Mental Health waivers may keep Sandata Agency Management or switch to their own system. Alternate systems went live for personal care on May 8, 2024. Switching is optional, and DSS does not pay the vendor's costs.
Claims are matched on the visit. Gainwell, the state's fiscal agent, compares the provider number, procedure codes and dates of service to the service authorization and a valid client. DSS began denying claims for EVV-required services with dates of service from July 1, 2024. An agency on an alternate system bills from its own system, through a billing vendor, or on the ctdssmap.com secure site.
| When | What changed in Connecticut |
|---|---|
| March-April 2024 | Provider Bulletins 2024-15 and 2024-22 announce the open vendor model; three Sandata town halls for vendors. |
| May 8, 2024 | Alternate EVV systems go live for personal care services. |
| July 1, 2024 | Claims for EVV-mandated services with dates of service from this date deny without a matching visit. |
| September 2024 | State system moves from Sandata Mobile to Sandata Mobile Connect. |
Certification, then training, then production
The vendor certifies with Sandata; the agency then completes Sandata's self-paced aggregator training before it gets production credentials.
Rebill after 24-48 hours
After confirming a visit reached the aggregator, DSS recommends waiting 24-48 hours before rebilling a denied claim.
Whose phone may be used
A caregiver can clock in with the member's phone (by telephony or the app). The caregiver's own phone works only through the mobile app.
Authorizations stay on the state portal
An agency on its own system views authorizations on the secure provider web portal.
One aggregator: Sandata's OpenEVV interface
Connecticut agencies live inside two sets of rules: Connecticut Department of Social Services's, and Sandata's. The software was built to both — the state's EVV requirements in the visit record, Sandata's interface in the connector — so the agency does the work once and the aggregator gets it in its own format. Open vendor model for personal care since May 2024 (Sandata-only before).
Three endpoints, one order
Clients, then employees, then visits, each posted as JSON and polled to completion before the next — the appendix's own rule. The software does exactly that, and reads each record's verdict back into the visit.
Certified once per state
A vendor registers with Sandata, receives UAT credentials under a sponsoring provider in the state, passes the interface test, and is then on file for every later agency in that state.
The addendum decides the codes
Which identifier a caregiver is known by (SSN or a custom ID), which the client is, the payer and program IDs, the reason-code table and the ID formats all come from the state's addendum — and live on the account, not in code.
Everything Sandata requires is the same in every Sandata state - the element-by-element requirements, the onboarding steps and the common questions are on one page. How Sandata EVV works.
Book the demoWatch a visit go from the door to the state
Questions Connecticut agencies ask
Do Connecticut personal care agencies have to use Sandata?
Not since May 2024. They can stay on Sandata Agency Management or use an alternate EVV system certified with Sandata. DSS does not cover the alternate vendor's costs.
How long should a Connecticut agency wait to rebill an EVV denial?
DSS recommends 24-48 hours after confirming the visit reached the Sandata aggregator.
What does Connecticut match an EVV claim on?
Provider number, procedure code and date of service against the service authorization, with a valid client.
Which Connecticut programs does this cover?
Personal care under the waivers, home health and DDS waiver services — every service Connecticut Department of Social Services requires EVV for. Vendor certification and testing with Sandata; the provider completes aggregator training and submits the certificate for production credentials. Only completed visits are sent (no schedules). Hard claim denials since July 1, 2024.
Is there a free trial for Connecticut agencies?
Yes. Connecticut agencies that bill Medicaid and sign up by December 31, 2026 get 90 days free with no limit on clients: scheduling, the caregiver EVV app, documents, billing and the family portal. AI features are not part of the trial. Private-pay-only agencies get 15 days.
EVV in nearby states Massachusetts EVV · New York EVV · Rhode Island EVV
Sources Connecticut DSS — Electronic Visit Verification · CT DSS (ctdssmap.com) - Open Vendor EVV Model for PCS · CT DSS - Provider Bulletin 2024-22 · CT DSS - Open Vendor EVV Implementation FAQ · Medicaid.gov — EVV under the 21st Century Cures Act · First Support EVV — the Cures Act EVV requirement, explained
Also on Sandata California, Colorado, Delaware, District of Columbia, Hawaii, Idaho, Indiana, Maine, Massachusetts, Missouri, Nevada, North Dakota, Ohio, Rhode Island, Vermont, Wisconsin · How Sandata EVV works
See a visit go from clock-in to the Sandata queue.
Twenty minutes on a screen-share: clock-in, clock-out, and the Sandata record for that visit. If it is not a fit you will know in five.