Home care software for New Mexico Medicaid EVV.
New Mexico runs EVV in its own closed system, AuthentiCare (Fiserv). First Support Homecare does not replace it - caregivers still clock in there - and runs everything else your agency does.
The state's own EVV system
New Mexico agencies keep EVV in the state's system; the software around it is what saves the hours - one place for schedules, caregivers and claims.
AuthentiCare
Fiserv. Caregivers record every Medicaid visit in this system's own app or phone line; outside software cannot send visits to it.
What the state requires
None — caregivers must clock in/out in AuthentiCare's own app or IVR. No third-party capture accepted.
The six EVV elements in New Mexico
Every element the state names, the record it comes from in the app, and where it lands.
| Element | Where the app gets it | Where it lands |
|---|---|---|
| Type of service | The service code from the client's authorization | Entered by the caregiver in the state's own app |
| Individual receiving the service | The client's Medicaid ID | Entered by the caregiver in the state's own app |
| Date of service | The visit date | Entered by the caregiver in the state's own app |
| Location of service | GPS at clock-in and clock-out, against the client's address | Entered by the caregiver in the state's own app |
| Individual providing the service | The caregiver's unique ID | Entered by the caregiver in the state's own app |
| Time the service begins and ends | Server-stamped clock-in and clock-out | Entered by the caregiver in the state's own app |
Watch a visit go from the door to the state
Your first month in New Mexico
Want to see this on your own visits? Twenty minutes on a screen-share, in New Mexico's format. EVV is one tab — see what else the software does.
Book the demoQuestions New Mexico agencies ask
Which EVV system does New Mexico use?
AuthentiCare (Fiserv). None — caregivers must clock in/out in AuthentiCare's own app or IVR. No third-party capture accepted.
Can First Support Homecare send our New Mexico EVV visits?
New Mexico requires caregivers to clock in and out in AuthentiCare itself - no third-party software can submit EVV there. First Support Homecare runs everything around it: scheduling, caregiver onboarding and records, and Medicaid billing.
Which New Mexico services need EVV?
PCS, HHCS, DD waiver, Mi Via (Turquoise Care). Every Medicaid personal care and home health visit falls under the 21st Century Cures Act EVV rule.
What does the rest of the software do?
Scheduling, caregiver onboarding and credentials, visit notes, payroll exports and Medicaid claims - one system for the agency, whichever EVV route the state uses.
Sources Medicaid.gov — EVV under the 21st Century Cures Act · First Support EVV — every state's EVV model · First Support EVV — the Cures Act EVV requirement, explained · First Support EVV — how AuthentiCare EVV works
See how a New Mexico agency would run on it.
Twenty minutes on a screen-share, with New Mexico's EVV route in mind. If it is not a fit you will know in five.